Hi Jill,
Martin Long (a member on here) of Sugar Marketing is a bit of a pay per click (PPC) whizz, might be worth giving him a shout.
I think most people are currently finding Google maps a bit of a mystery...I have no idea what criteria it uses…
Reminds me of a joke:
Boss, to four of his employees: "I'm really sorry, but I'm going to have to let one of you go."
Black employee: "I'm a protected minority."
Female employee: "And I'm a woman."
Oldest employee: "Fire me, buster, and I'll hit yo…